Effective communication, self-confidence and assertiveness are crucial skills for success in life. If we don’t feel worthy or don’t know how to express our self-worth when communicating with others, situations can be very painful. This workshop will give participants an understanding of what effective communication and assertiveness mean and how to develop these skills in their day-to-day lives These skills will encompass many aspects of participant’s professional and personal lives with positive impact.
Effective Communication & Assertiveness
Indicative Coverage
- What is Communication?
- Understanding the process of Communication and Barriers,
- Communicating for Results – An exercise.
- Understanding Verbal & Non verbal communication
- Speaking Like a STARS ( Situation, Task, Action, Result, Summary)
- Developing Listening Skills. Active Listening: Exercise on listening.
- Asking Good Questions: Open Closed and Probing Questions
- Appreciative Inquiry- Examples and Case Studies
- Mastering the Art of Conversation.
- Developing Empathy & Rapport Building
- Tips for Effective Communication with Superiors, Peers, and Subordinates
- How Assertive are you?- Self – evaluation questionnaire
- Developing Assertiveness
- Asking for things assertively. Learning to say NO gracefully
- Ten ways to take and give criticism.
- Handling difficult people/situations/ conversations